Order and delivery

pore

Do you ship to my country?

We ship to Australia, Austria, Belgium, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Portugal, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and United States.

Any other countries please contact us before ordering: shop@ozjewel.com

How soon can I get my order and how much will it cost?

All orders are shipped from Finland. The postage and handling will be added in all orders. The processing time to prepare each product for shipping is different, and it is included in the product information. If you have any special requests concerning the shipping, please email us at shop@ozjewel.com.

We will choose the best service provider to deliver to you.

 

Finland: 7€ / order

EU countries: 15€ / order

Other international deliveries: 25€ / order

Estimated shipping times:

Finland: 2 – 4 days

EU countries: 4 – 10 days

Other international deliveries: 7 – 14 days

We offer free shipping for orders over 200€. The prices are in euro and they include Finnish tax 24% (VAT). OZ Jewel reserves the right to change the prices.

Are there any extra costs (taxes, duties, customs etc.) that I have to pay in addition to the prices shown on your web shop?

International customers are responsible for their country’s customs, taxes, duties and/or VAT fees. If you have any questions related to customs charges you are encouraged to contact your local customs office.

Can I return or exchange my order?

If you are not fully satisfied with the order or if you want to change to another size, you may return purchased product within 14 days after receiving it.

The returned product must be in the same condition as when you received it, and unused in the original packaging.

 Please note that you are responsible for the product until it reaches us. After we have received the returned product and checked that it meets all requirements, we will refund the sum of the order. Unfortunately the cost of delivery cannot be refunded. We will refund delivery costs only if the product we have sent is incorrect or faulty. Please also note that customers are solely responsible for import tax and customs duties when required, and these are not refundable.

Custom-made or modified products cannot be returned or exchanged.

Before sending any returns, please contact us by email to shop@ozjewel.com.

 

Return address:

OZ Jewel

Unioninkatu 15

00130 Helsinki

Finland

+358 9 6224433

shop@ozjewel.com

Updating…
  • No products in the basket.